At traditional headshops, you may already be sick of poor selection, high price and lack of customer service. But now, in Formax420 online headshop, we provide various of herb grinders, dabbing nails, smoking pipes, glass bong, water pipes and other smoking accessories. All at affordable price. In addition, we are always emerged to give customers a better experience. Now, you can find the perfect smoking pieces at the best price all without ever leaving your couch.
In addition, we have enough stocks for each retailing products and if you purchase in bulk, we may not only provide you the fast package and delivery, but also special discounts.
1.Customer service is one of the most useful and helpful parts of being a consumer. You can ask any question you would like to help finalize your decision on the perfect product for you. No matter about the shipment service or which pipe is fit for or the use way of our products, we are always glad to help you. Our customer service team is devised of knowledgeable employees who are ready to assist you in any way possible.
2.Please send us messages via your order history or account page directly.
3.We are 7/24 for working and promise to reply each mail in 24 hours.
1.Please make sure the ‘shipping address’ is your confirmed address.
2. We will process your order in 1-2 working days in usual after payment is confirmed. We do check everything in good condition before we ship your parcel out.
3. Even though we check each details before we send parcels to our shipper, sometimes some of our customers may also claimed they received damaged products. Please don’t worry if you also meet same situation. We provide full refund or free replacement service for each order which is received in 14 days. Please contact us first and we will guide you how to return or get a refund.
4. We provide the tracking number for each order. If you can’t find your tracking number,please contact us and we will be glad to track the parcel immediately from our end.
5. We provide free shipping for most countries. Please check the shipping and payments tab for more details.
6.If you want a fast delivery,we can provide other express delivery methods. You can find the extra shipping cost in the shipping and payments tab automatically. We provide expedited express for order over 100 USD and if you purchase in bulk, please contact us, we prepare special offer and fast shipping way for you.
1.We provide guarantee for the quality of our product.
2.We refuse to return without any communication.
3. If you receive damaged or unworkable products, please send us the image of received products and also a brief description of your problem. We will issue the refund or a new replacement in 24-48 hours.
4. We also provide guarantee for 14-days of no reason return service. US customers can ship the parcel by USPS to our US Returning Centre. Customers from other countries will need to send their products to our warehouse in China. Buyer should pay the returning shipping cost if the products meet no quality problem.
1.If you are satisfied with our service, please leave us 5 stars feedbacks.
2.We never stop seeking more online sales channel to provide our excellent products and service. Most of our customers give us a high degree of evaluation.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Global Selling Store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://www.globalsellingstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.